Frequently asked questions
When will I get charged for my subscription?
You will see a charge on the Thursday following the day you fill out the form to subscribe.
If the day you fill out the subscription from happens to be on a Thursday, that will be the day you are charged.
When will my charges show up for my other 5 months?
These charges will appear every 30 days after the itinial charge.
Note: You will want to ensure you have these funds available to avoid a disruption in your delivery of your papers. This would be unfortunate seeing how the deals can't be chased if you don't have the coupons! So set your calendar reminder and make sure you've got it ready!
When will I receive my first delivery?
Many receive their delivery the first week after their payment has been processed. However, it can take up to 3 weeks for a subscription to start.
Who do I contact for Questions or Concerns?
You would contact San Antonio Express News for San Antonio and Surrounding areas ONLY @ 210-250-2000 or toll free 1-800-246-7411. Hours Monday - Friday 6:00 a.m. - 5:00 p.m. and Saturday - Sunday 7:00 a.m. - 11 a.m. and Holidays 7:00 a.m. - 10 a.m..
Where is my $20 Gift Card?
1.) Make sure you have had service for at least 60 days after 1st payment.
2.) Make sure your payment is current and up to date.
3.) Check your Spam folder for an email from
If you have checked everything on the list above but still have received your $20 E-gift card for signing up on for our Special Promotion, then email Mrs. Jessica Brown with Strataband, LLC at email firstname.lastname@example.org with your name, address, city & state you live in and date you starting your subscription. She will contact you via email.
Can I can Cancel?
Yes you can.
If the cancellation is before 90 days and you have already received your $20 Gift Card,
Express News will charge you for the $20 gift card that was given at your 45 day of service.
If I already have a subscription, can I still get this offer?
Yes you definitely can!
Your current subscription will remain the same pricing, since each household can have 5 total subscriptions, the additional subscriptions would be at the $1 offer!